Support

TripTogether is a group travel planner — trips, itineraries, expenses, chat and shared documents, for the people you are travelling with.

For help with anything, or to report a problem, email info@triptogetherapp.me. Include what you were doing and what happened, and a reply will follow as soon as possible.

I have forgotten my password

Tap Forgot password? on the sign-in screen and enter your email address. A link arrives that lets you set a new one. The link lasts an hour and can only be used once, and setting a new password signs you out on every device.

I want to delete my account

Profile → Delete Account. Your sign-in, profile, votes, private documents and any trip where you are the only member are deleted outright.

Messages, expenses and plans you added to trips other people are still using are kept, shown as "Deleted user" — an expense whose payer vanished would break the balances the rest of the group relies on. Those entries are no longer connected to you, and your email address is freed immediately if you want to sign up again.

Who can see what I upload?

Documents can be shared with the whole trip, with specific people, or kept private to you. Photos, messages and expenses are visible to everyone on that trip. Deleting something removes the file behind it, not just its entry in a list.

Something is not working

Most problems clear by closing the app fully and reopening it. If a screen stays empty, check your connection — the app keeps a copy of your trips to read offline, but adding and changing things needs to reach the server.

If it persists, email the address above and say which screen it happened on. That is usually enough to find it.

Privacy

What is collected, where it goes, and how to get a copy or have it corrected is set out in the privacy policy.